Clinical Access Coordinator

RESPONSIBILITES

• Gathers, prepares and sends billing for consults and testing at non-Epic facilities

• Responds to CRM requests for appointments

• Balances and closes cash drawer in Epic

• Prepares deposit slip and/or deposits money into bank and confirms deposit in Epic deposit tool

• Completes preregistration functions such as validating patient demographic information, identifying and verifying medical benefits and insurance information

• Collects copays and prior balances and posts payment transactions. Does not calculate estimates

• Obtains authorizations for office visit, testing and procedures

• Checks patient in/out

• Registers patient for billing not captured through Epic and organizes manual billing and sends to billers

• Scans documents into EPIC and prepares chart for office visits

• Proactively schedules and follows up with testing and manages follow up report

• Answers the phone, takes messages and forwards calls and calls patient to relay information.

• Works charge review and claim edit work queues

• Proactively manages wait list

• Schedules procedures with patient and hospital and advocates MY CHART sign up

• Collects, sorts, distributes and prepares incoming and outgoing mail and provides information about services, physicians and facilities

• Communicates with physicians and midlevel providers regarding schedule and patient issues (no shows)

• Orders supplies to maintain inventory

• Support Medical Record request

• Proactively identify and report office issues to supervisor

• Performs other duties as assigned.

QUALIFICATIONS

• One previous year of related experience, preferably within a medical setting, financial services

• setting, and/or a demanding customer service environment

• Experience operating a PC and using software applications

• Medical terminology and obtaining insurance verifications preferred

• Call/Service Center experience preferred

Experience: 0-2 years