Technical Support Regional
Please email Velasco.Christopher@fronius.com with any questions.
This position is located in the Riverside, California area
Starting Salary: $70k-$85k + Benefits (Listed Below)
Summary
Fronius USA is currently looking for an all-star with a strong connection to the trade of welding to join our Technical Support Regional (TSR) Team at our office in Riverside, California! As a TSR in our Perfect Welding Department, your main goal would be to support the Sales Application Engineers and the sales process in the design of system installation parameters for routine configuration and installation of Fronius product to clients and potential clients. To be successful in this role you would need to have excellent communication skills, are highly organized, and have technologically savvy!
What you bring to the team
As an ideal candidate, you are both an independent actor and a team player. You love to travel, meeting new people, and are intrigued by the idea of not being “bound to a desk”. You are excited by the idea of working for a leading welding tech company and are eager to learn the “Fronius Way”!
What we offer
We provide a generous benefits package, including:
- Flexible Work Schedule
- PTO Available from First Week
- 11 Paid Holidays
- Company Matched 401(k) Program
- Medical, Dental, and Vision Insurance completely covered for the employee - Yes, you read that correctly!
- 50% Company Paid Health, Dental, Vision for your Family!
- Basic Life and AD&D Coverage
- Voluntary Life and AD&D
- Employee Assistance Program
- Short- and Long-Term Disability
- Health Flexible Savings Account (FSA)
- Dependent Care FSA
Tasks and Responsibilities
- Responsible for supporting the Sales Application Engineers and/or the sales process in the design of system installation parameters for routine configuration and installation of Fronius product to clients and potential clients
- Organization and execution of product tests at customers during the pre-serial / test phase as well as forwarding this knowledge to Fronius International. May coordinate test with TSN Team Leader
- Evaluates the client’s needs for upgrades or up-sells of current or new installations
- Works independently with clients and prospective clients at their locations providing product guidance and support and addressing installation and product usability issues of routine to moderate complexity
- Attends/facilitates presentations or develops proposals, conducts demonstrations, acting as the technical expert
- Provide application advice for Fronius team members, end customers, distributors, and dealers
- Welding system and software installation and integration at client location
- Carry out test welds of client or prospective client prototypes and/or samples and documenting the results on the Fronius intranet
- Programming, troubleshooting, and testing of robot control units
- Conduct training events for VSP teams, distributors, dealers, and end clients with a focus on new and repeat sales
- Customize training documents for new and existing clients
- Provide technical support for the introduction of products/systems/processes onto the market
- Forward feedback about market, competition, product to TSI (Tech Support International)
- Participating in trade fairs and providing product and technical guidance and support at regional and national events
- Provide e-mail and telephone support for routine welding queries/problems
- Leads or supports initiation of modifications/further development of Fronius products
- Facilitate/lead Feasibility Studies
- Promote and support the “Fronius Way” philosophy
Requirements
- Possess a valid passport, or has the ability to obtain and pay for a valid passport
- Travel up to 50%
- Must be willing and authorized to travel throughout the USA and Europe
- Must have a valid driver’s license
- 0-4 years of experience in the field and/or Associates Degree in an appropriate area of specialty
- Preferred Welding Engineering Technology B.S.
- Knowledge of Spanish and/or German a plus
- Strong knowledge of MS Outlook, Excel, Word, Power Point
- Ability to work independently and/or remotely
- Candidate must be able to work with a team or alone as the need arises
- Problem-solving skills
- Ability to work on multiple projects
- Demonstrated ability as a team contributor
Fronius USA LLC is proud to be an Equal Employment Opportunity committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.