Operational Analysis Co-Op (Fall 2022, Summer 2023, Spring 2024)
Delta Air Lines’ OAP Department is seeking qualified co-op students, available for a minimum of 3 alternating work terms.
Operations Analysis & Performance co-ops will work with analytics professionals supporting one of the following functions or departments:
- Competitive Analysis & Schedule Support (CASS) – Optimize aircraft schedule to maintain peak on-time performance
- Corporate Safety, Security & Compliance (CSSC) – Support the safe and secure operation of the airline
- Crew – Pilot and Flight Attendant operations and performance efficiency
- Delta Connection (DC) – Support end to end analytics and cross-divisional operational initiatives and improvements for the operation of Delta’s regional airlines
- Flight Operations (FOP) – Aircraft and gate to gate operations and performance
- In Flight Services (IFS) – Customer onboard experience and catering operations and performance
- Operations & Customer Center (OCC) – On-time flight metrics
- Technical Operations (TOP) – Maintenance operations
- Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Though individual responsibilities will vary by function, some examples are given below:
1) Measure current operational performance and/or customer satisfaction
2) Identify optimization opportunities to reduce injuries and security line wait times
3) Research, analyze and interpret operational data
4) Develop new reports and dashboards and automate existing ones
5) Perform reliability/root-cause analysis for parts and maintenance
6) Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules
7) Seek operational improvements to reduce aircraft taxi time and flight time
8) Maintain, run and improve staffing models to support airport operations
9) Provide strategic and operational support and develop performance metrics and goals
10) Develop success factors and statistical evaluations of new procedures and systems
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- Undergraduate students in pursuit of a bachelor's degree in Computer Science, Analytics, Economics, Industrial Engineering, or Information Systems in a 4-year degree program
- Must be available for three alternating semesters
- Candidate is team oriented and highly supportive of continuous improvement methodologies
- Strong organizational, project management, and verbal/written communication skills are essential
- Proficiency in Microsoft Office Suite and data analysis
- Proficiency in BRIO or similar database query tool knowledge and Macro programming is strongly preferred
- Willingness/ability to learn new skills is required
- Embraces diverse people, thinking and styles.
- Consistently makes safety and security, of self and others, the priority.
Students must be able to complete 3 alternating semesters in accordance with the below schedule:
Fall 2022
Summer 2023
Spring 2024