Client Support Specialist
Who We Are:
fitDEGREE is the first studio intelligence platform to enter into the boutique fitness industry. We work with fitness business owners to help streamline their day to day operations. To do that, we focus on 3 things … (1) creating an intuitive experience for their clients, (2) providing actionable reports to make key decisions, and (3) offering reliable and transparent customer service.
Who we are looking for:
We are looking for someone who has a high motor for speaking to people. This role will require lots of face-to-face interaction time, the ability to educate non-tech people, and on the fly critical thinking. To us, this all boils down to one thing … caring! We have had this much success to date because we simply care more about our clients' success than our competitors do.
Requirements and Skills
Requirements:
- No college degree or relevant experience necessary
- Passion for people / business with strong communication skills
- Preferable if you have held a position of a team lead with responsibility - team sports, fitness instructor, key holder, etc.
Necessary Skills:
- Understand yourself and educate others on how to leverage software
- Build rapport very quickly with prospective clients
- Work in a remote environment and hold yourself accountable
Useful Skills:
- Have mid-level experience in the G-Suite
- Are detail oriented and organized (we are talking color coordinated calendar level!)
- A problem solver who knows how to take a consultative approach to find the solution
- Ability to be patient and empathetic along with a good sense of humor
Day to Day Responsibilities
- Your #1 priority will be helping our clients be successful with their fitDEGREE launch, which means getting them successfully set up and activated within 30 days through a series of digital face-to-face training sessions, video recordings, and email.
- Becoming a keen, passionate expert in all things related to fitness studios and how they efficiently operate. Our goal is for you to feel confident consulting these businesses.
- Compile product feedback and ideas (feature requests) to help our product and engineering team continue to improve our platform
- In your downtime, you will be asked to continue to refine our knowledge base by adding new articles, updating existing articles, as well as adding screen recording content where it’s appropriate
Weekly Hourly Breakdown:
- While most of us work in Eastern Time, we will be happy to accommodate a flexible schedule as long as its determined before the month begins
- Flexible tasks based on your time zone
The Regularly Scheduled Tasks
- Up to 27 hours in client facing onboarding calls
- 5 hours for break (1 hour per day)
- 7 ½ hours of client communication and administrative tasks (90 mins per day)
Inside Core Hours
- 2 hours of continuous coaching
- 1 hour of team bonding
Work setup:
- We are remote! Live and work wherever you like. This role is time zone agnostic.
- Need a laptop? We will provide you with a MacBook Pro
- Need a desk? Get up to $1,000 to set up your dream home office