Overnight Experience Team
Shipt is improving lives by giving people back more of their time, the most valuable resource. Be a part of building an amazing grocery delivery experience. Our culture is high energy, entrepreneurial, and autonomous.
We’re looking for customer service oriented, high achievers, to join our Overnight Experience team and support the Shipt community. You will be the voice of Shipt to our members and shoppers in each city we call home. You are the cornerstone of operations, facilitating success through order and delivery. You will assist Shoppers when they hit a snag, listen to customers as they nearly weep with happiness on their first delivery, and be the first to investigate when something isn’t working. You will report to the Director of Experience.
You are totally at home in an “all hands on deck” environment and can quickly pivot between different roles and responsibilities. Are you a natural “Chief Attitude Officer” that loves solving problems and finding resolutions? This role is all about bringing happiness to our tight-knit group of customers and shoppers- does this sound like you?
What You'll Do:
- Educate and assist Shoppers in their journey
- Utilize email, chat, and phone in communication with members and shoppers
- Hold flexible hours and work weekends (Sunday is our peak day)
- Collect customer feedback, and make suggestions for new features
- Troubleshoot and report app bugs and issues
- Monitor and lead operations flow from order creation to delivery
- Exercise judgment to decide how best to handle order issues
- Quickly solve unexpected problems and ensure orders are accurate and on time
What We're Looking For:
- You have an active online presence and familiarity with social media.
- Typing speed and accuracy.
- Writing background (grammar buffs wanted).
- You possess the ability to multi-task and think on your feet to provide sound, quick solutions.
- Customer service mentality with a positive attitude!
- Support background is a plus but not mandatory.
- Bachelor’s Degree or equivalent may help.
*Hourly range is typically $14.00 to $16.00 per hour*
*This is an in-office role*
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.